Support that scales with your problem
Raise a ticket for standard issues at no charge. For deeper technical work, our team can scope and quote an Advanced Support engagement and you pay only for that piece of work.
How Advanced Support works
Raise a ticket
Describe the issue. Attach files. Free, fast, no commitment.
We review & quote
If the work needs deeper expertise we'll scope it and send a clear, secure pay link.
Pay via Stripe
Secure card payment. You receive a Stripe receipt by email automatically.
Work starts
Your ticket is handed to the technical team the moment payment confirms.
Pricing tiers
Advanced Support Pack - 3 Hour
Get 3 hours of advanced techninal support
Advanced Technical Support
1 Hours of Troubleshoot & Fix
Final scope and total are confirmed by our team after they review your ticket. You only pay once you've reviewed and accepted the quote.
Standard vs Advanced
Standard support
- Free — no payment required
- How-to questions, account issues, bug reports
- Same-day response on business days
- Email + portal updates
Advanced (paid) support
- Dedicated technical work, scoped and quoted upfront
- Custom development, server fixes, migrations
- Fixed or hourly pricing, your choice — no surprises
- Pay only after you've accepted the scope
Ready when you are.
Open a ticket and we'll take it from there.
Raise a ticket